FAQs
Frequently Asked Questions (FAQs)
1. How can I contact you?
You can contact us via email at purehealf@gmail.com. Our support team will get back to you within 48 hours.
2. Where are your products shipped from?
Our products are shipped from various suppliers located worldwide, including the USA, Europe, and Asia. We partner with reliable suppliers to ensure the best quality and shipping times.
3. Can I get a refund on my products?
Yes, we offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving your order. Please refer to our Refund Policy page for more details.
4. How long does shipping take?
Shipping times vary depending on your location and the product ordered. Generally, shipping within the USA takes 7-15 business days, while international shipping can take 10-20 business days. Please note that these are estimates and actual delivery times may vary.
5. How do I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's website.
6. What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, MasterCard), PayPal, and other secure payment gateways. All transactions are processed securely.
7. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team within 48 hours of receiving your order. Provide your order number and photos of the damaged or incorrect item, and we will assist you in resolving the issue promptly.
8. Can I change or cancel my order after it has been placed?
Orders can be changed or canceled within 24 hours of placing them. Please contact us immediately if you need to make any changes. Once the order is processed and shipped, we cannot make any changes or cancellations.
9. Do you offer discounts or promotions?
Yes, we regularly offer discounts and promotions. Sign up for our newsletter to stay updated on our latest deals and special offers.
10. Are there any additional fees for international orders?
International orders may be subject to customs duties and taxes, which are not included in the price of the product or shipping cost. These charges are the responsibility of the customer and vary by country. Please check with your local customs office for more information.